Next Review Date: 03/09/26 | Last Updated: 03/03/26
T&cS
Our terms & conditions are in place to help maintain a safe, respectful, enjoyable & professional learning environment for both students & staff.
Below is a summary of our key policies & guidelines. Each policy is explained in greater detail further down this page.
Below is a summary of our key policies & guidelines. Each policy is explained in greater detail further down this page.
- Eligibility & Attendance: Our Club is for adults only, with no exceptions. We also outline who may attend classes and how they may be viewed by anyone interested in attending a class. Our group classes are for the absolute beginner to the more experienced amateur (hobby) dancer and not for professional dancers of any dance genre. Steven teaches many dance professionals privately at a sensible additional rate. We deem a professional as anyone who is currently or in the past earned an income from teaching any style of dance, receiving teacher training or performing dance in a professional sense. There is no introductory discount and the fee is £55.00 for 45 minutes. There is no exception to this policy. This applies to all public classes & event types
- Health & Safety: Your well-being is our priority. We explain our approach to safe partnering, independence in dancing and the responsibility of students to judge their own physical capabilities.
- Classroom Etiquette: We have in place behaviour expectations, hygiene standards, and dress code and footwear recommendations, to maintain a respectful and comfortable environment.
- Cancellation & Payment: The Club has clear policies on booking, payment and our cancellation policy for private lessons, first dance tuition, workshops and dance events.
- Special Considerations: We have measures for accommodating students with additional needs, including policies for vulnerable adults and students requiring physical support.
- Club Operations: Information can be found on weather-related closures, parking responsibilities and expectations regarding supervision before and after lessons.
- Intellectual Property & Integrity: Our stance on video sharing, entertainment-based requests and the professionalism of our teaching approach is also outlined.
- Complaints Procedure: We are committed to maintaining a positive and respectful environment. If you have a concern or complaint, we encourage you to speak with us directly so we can address it promptly and fairly. Our procedure ensures that all feedback is taken seriously and handled with professionalism and confidentiality.
1. ADULTS ONLY
We are an adult dance club. We do not teach any persons under the age of 18 in classes. There are no scenarios or exceptions to this.
2 ATTENDANCE
Classes, workshops, supervised practice sessions, social dances & public events are designed for adult amateur, social dancers only.
Only paid participating members may be present in class. This helps protect the comfort, privacy & learning environment of everyone attending.
Prospective members who would like to see a class before joining may view either the first five minutes or the final five minutes of a lesson, by prior arrangement. Visitors may not remain in the class for the full session unless they are taking part as paid participants.
Suitability To Participate & Impact On Others: Coastal Dance Club reserves the right to restrict, pause, refuse, or end a person’s participation if we believe their attendance has a negative impact on the safety, comfort, enjoyment, confidence, or learning experience of other students, staff, teachers, helpers, assistants, partners, or anyone else present. This may include, but is not limited to, situations involving unsafe movement, lack of control, inappropriate class level, unsuitable partnering, excessive reliance on others, refusal or inability to follow guidance, disruptive behaviour, poor conduct, or any action that places unnecessary pressure, risk, discomfort, or disruption on others.
This policy may apply whether the issue is caused directly or indirectly, intentionally or unintentionally. Where appropriate, the individual will be informed of the concern and may be asked to stop, adapt their participation, dance solo, move to a different level, attend private tuition, seek suitable advice, or stop attending until Coastal Dance Club is satisfied that the concern has been addressed. This decision will be made at Coastal Dance Club’s discretion and will be based on the safety, comfort, enjoyment & learning environment of the group as a whole.
Amateur Dancers Only: Our public group sessions are suitable for absolute beginners, improvers & more experienced amateur hobby dancers. They are not designed for professional dancers, trainee dance teachers, professional performers, or anyone attending in a professional dance capacity. This applies to all dance styles & genres, not only Ballroom & Latin.
Who We Class As A Dance Professional: For the purpose of this policy, we class someone as a dance professional if they currently are, or have previously been, involved in dance in a professional, semi-professional, paid, trained, or teaching capacity.
This includes, but is not limited to, anyone who has:
This policy applies to all dance styles & genres, not only Ballroom & Latin. If there is any uncertainty about whether this policy applies, Coastal Dance Club’s decision will be final.
Existing Member Transitional Arrangement: Any student who was already a regular Coastal Dance Club member before this policy was added to our terms & conditions will not be stopped from attending the current regular class or session they were already attending. However, they will be treated as a dance professional for all other Coastal Dance Club services. This means they will not be able to move into, book onto, or progress onto any additional Coastal Dance Club public services, classes, workshops, supervised practice sessions, Sequence dance sessions, Line dance sessions, social dances, special events, or other public club activities. They may continue only with the existing regular session they were already attending before this policy was introduced, unless Coastal Dance Club decides otherwise.
If they would like any further tuition, development, support, or additional dance services from Coastal Dance Club, this must be arranged as professional private tuition with Steven at the professional private tuition rate.
Private Tuition For Dance Professionals: Steven does teach dance professionals privately. However, dance professionals are not eligible to attend Coastal Dance Club public sessions as standard amateur participants, except where the Existing Member Transitional Arrangement applies.
Where This Policy Applies: This policy applies to all Coastal Dance Club public sessions & event types, including group classes, workshops, supervised practice sessions, Sequence dance sessions, Line dance sessions, social dances, special events & public club events.
Booking Responsibility: By booking or attending any Coastal Dance Club public session, you confirm that you are attending as an amateur hobby dancer & not as a dance professional, trainee teacher, paid performer, or professional dance worker.
Coastal Dance Club reserves the right to refuse, cancel, restrict, or transfer a booking if we believe this policy applies.
Where appropriate, we may offer private tuition instead.
Only paid participating members may be present in class. This helps protect the comfort, privacy & learning environment of everyone attending.
Prospective members who would like to see a class before joining may view either the first five minutes or the final five minutes of a lesson, by prior arrangement. Visitors may not remain in the class for the full session unless they are taking part as paid participants.
Suitability To Participate & Impact On Others: Coastal Dance Club reserves the right to restrict, pause, refuse, or end a person’s participation if we believe their attendance has a negative impact on the safety, comfort, enjoyment, confidence, or learning experience of other students, staff, teachers, helpers, assistants, partners, or anyone else present. This may include, but is not limited to, situations involving unsafe movement, lack of control, inappropriate class level, unsuitable partnering, excessive reliance on others, refusal or inability to follow guidance, disruptive behaviour, poor conduct, or any action that places unnecessary pressure, risk, discomfort, or disruption on others.
This policy may apply whether the issue is caused directly or indirectly, intentionally or unintentionally. Where appropriate, the individual will be informed of the concern and may be asked to stop, adapt their participation, dance solo, move to a different level, attend private tuition, seek suitable advice, or stop attending until Coastal Dance Club is satisfied that the concern has been addressed. This decision will be made at Coastal Dance Club’s discretion and will be based on the safety, comfort, enjoyment & learning environment of the group as a whole.
Amateur Dancers Only: Our public group sessions are suitable for absolute beginners, improvers & more experienced amateur hobby dancers. They are not designed for professional dancers, trainee dance teachers, professional performers, or anyone attending in a professional dance capacity. This applies to all dance styles & genres, not only Ballroom & Latin.
Who We Class As A Dance Professional: For the purpose of this policy, we class someone as a dance professional if they currently are, or have previously been, involved in dance in a professional, semi-professional, paid, trained, or teaching capacity.
This includes, but is not limited to, anyone who has:
- Taught any style of dance.
- Assisted with teaching any style of dance.
- Helped deliver, support, demonstrate, lead, or run dance classes, whether formally or informally.
- Received, started, or completed formal dance teacher training.
- Worked towards, held, or previously held a dance teaching qualification.
- Performed dance in a paid, professional, or semi-professional capacity.
- Worked as a dancer, performer, demonstrator, choreographer, coach, dance captain, rehearsal assistant, or movement specialist.
- Worked in dance for stage, screen, theatre, television, film, cabaret, entertainment venues, holiday parks, hotels, cruise ships, or any other land-based or sea-based professional setting.
- Earned income from dance in any style, genre, or setting.
- Worked in any paid or professional role connected to dance.
This policy applies to all dance styles & genres, not only Ballroom & Latin. If there is any uncertainty about whether this policy applies, Coastal Dance Club’s decision will be final.
Existing Member Transitional Arrangement: Any student who was already a regular Coastal Dance Club member before this policy was added to our terms & conditions will not be stopped from attending the current regular class or session they were already attending. However, they will be treated as a dance professional for all other Coastal Dance Club services. This means they will not be able to move into, book onto, or progress onto any additional Coastal Dance Club public services, classes, workshops, supervised practice sessions, Sequence dance sessions, Line dance sessions, social dances, special events, or other public club activities. They may continue only with the existing regular session they were already attending before this policy was introduced, unless Coastal Dance Club decides otherwise.
If they would like any further tuition, development, support, or additional dance services from Coastal Dance Club, this must be arranged as professional private tuition with Steven at the professional private tuition rate.
Private Tuition For Dance Professionals: Steven does teach dance professionals privately. However, dance professionals are not eligible to attend Coastal Dance Club public sessions as standard amateur participants, except where the Existing Member Transitional Arrangement applies.
- There is no introductory discount for dance professionals.
- The professional private tuition fee is £55.00 for 45 minutes.
Where This Policy Applies: This policy applies to all Coastal Dance Club public sessions & event types, including group classes, workshops, supervised practice sessions, Sequence dance sessions, Line dance sessions, social dances, special events & public club events.
Booking Responsibility: By booking or attending any Coastal Dance Club public session, you confirm that you are attending as an amateur hobby dancer & not as a dance professional, trainee teacher, paid performer, or professional dance worker.
Coastal Dance Club reserves the right to refuse, cancel, restrict, or transfer a booking if we believe this policy applies.
Where appropriate, we may offer private tuition instead.
3. WAITING AREAS
We do not provide waiting areas for adults or children who are waiting for a class member’s lesson to finish. For comfort, safety & venue management reasons, only paid participating members may remain inside the class or event space. Anyone accompanying a class member must leave the venue during the session & return at the agreed collection time. This policy applies to all classes, lessons, workshops, practice sessions & events.
3. YOUR CAPABILITIES
Medical Advice, Health & Participation Responsibility: Coastal Dance Club is not a medical organisation. We do not provide medical advice, medical assessment, diagnosis, treatment, rehabilitation advice, or personalised health guidance. Nothing on our website, in our emails, printed materials, videos, live online sessions, in-person tuition, classes, workshops, practice sessions, social dances, or events should be treated as medical advice or diagnosis. If you have any medical condition, injury, health concern, physical limitation, mental health concern, or any doubt about your ability to take part safely, you should seek advice from a qualified medical professional before participating.
Participation In Physical Activity: By taking part in Coastal Dance Club classes, lessons, workshops, practice sessions, events, videos, or live online sessions, you understand that dancing and physical activity may involve movement, balance, coordination, turning, changes of direction, physical effort, and contact or close proximity with other dancers. As with any physical activity, participation carries a risk of discomfort, strain, accident, injury, aggravation of an existing condition, or other adverse effects. You are responsible for judging whether you are physically and mentally able to take part. You are also responsible for deciding whether any movement, exercise, demonstration, suggestion, correction, activity, or use of equipment is suitable for you. You are not required to perform any movement, exercise, activity, or suggestion given during tuition, online videos, live online sessions, or any Coastal Dance Club activity. bYou take part at your own discretion and should stop immediately if you feel unwell, unsafe, uncomfortable, dizzy, faint, in pain, excessively tired, or concerned about your ability to continue.
Choosing The Right Level: You are responsible for choosing classes, workshops, practice sessions, events, and activities that are suitable for your own experience, ability, fitness, confidence, health, and personal limitations. You must not exceed your own limits. You should adapt, reduce, or avoid any activity that does not feel appropriate for you. If you are unsure whether a class, lesson, workshop, practice session, event, video, or online session is suitable for you, you should seek appropriate medical or professional advice before taking part.
Online Videos & Live Online Sessions: When taking part using Coastal Dance Club videos or live online sessions, you are responsible for making sure your space is suitable, safe, clear, and free from hazards. You are responsible for any furniture, flooring, footwear, pets, children, other people, objects, or obstacles in your own space. You should only take part in an area where you can move safely.
Personal Responsibility & Liability: By taking part in any Coastal Dance Club activity, you accept that you are responsible for your own participation, health, safety, judgement, movement choices, and personal limits. Coastal Dance Club accepts no responsibility for injury, loss, damage, discomfort, or adverse effects arising from your decision to take part in an activity that is unsuitable for your own health, ability, fitness, experience, or personal circumstances.
Nothing in this policy is intended to exclude or restrict liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence.
Coastal Dance Club reserves the right to refuse participation, ask a participant to stop, or recommend that a participant seeks medical advice if we believe there may be a safety concern.
Participation In Physical Activity: By taking part in Coastal Dance Club classes, lessons, workshops, practice sessions, events, videos, or live online sessions, you understand that dancing and physical activity may involve movement, balance, coordination, turning, changes of direction, physical effort, and contact or close proximity with other dancers. As with any physical activity, participation carries a risk of discomfort, strain, accident, injury, aggravation of an existing condition, or other adverse effects. You are responsible for judging whether you are physically and mentally able to take part. You are also responsible for deciding whether any movement, exercise, demonstration, suggestion, correction, activity, or use of equipment is suitable for you. You are not required to perform any movement, exercise, activity, or suggestion given during tuition, online videos, live online sessions, or any Coastal Dance Club activity. bYou take part at your own discretion and should stop immediately if you feel unwell, unsafe, uncomfortable, dizzy, faint, in pain, excessively tired, or concerned about your ability to continue.
Choosing The Right Level: You are responsible for choosing classes, workshops, practice sessions, events, and activities that are suitable for your own experience, ability, fitness, confidence, health, and personal limitations. You must not exceed your own limits. You should adapt, reduce, or avoid any activity that does not feel appropriate for you. If you are unsure whether a class, lesson, workshop, practice session, event, video, or online session is suitable for you, you should seek appropriate medical or professional advice before taking part.
Online Videos & Live Online Sessions: When taking part using Coastal Dance Club videos or live online sessions, you are responsible for making sure your space is suitable, safe, clear, and free from hazards. You are responsible for any furniture, flooring, footwear, pets, children, other people, objects, or obstacles in your own space. You should only take part in an area where you can move safely.
Personal Responsibility & Liability: By taking part in any Coastal Dance Club activity, you accept that you are responsible for your own participation, health, safety, judgement, movement choices, and personal limits. Coastal Dance Club accepts no responsibility for injury, loss, damage, discomfort, or adverse effects arising from your decision to take part in an activity that is unsuitable for your own health, ability, fitness, experience, or personal circumstances.
Nothing in this policy is intended to exclude or restrict liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence.
Coastal Dance Club reserves the right to refuse participation, ask a participant to stop, or recommend that a participant seeks medical advice if we believe there may be a safety concern.
4. SAFE PARTNERING
Coastal Dance Club welcomes adult dancers with a range of experience, confidence levels, fitness levels & physical abilities.
However, dancing does require a degree of independent balance, movement control & personal responsibility.
For safety reasons, Steven, Maggie, teachers, helpers, assistants, class members, dance partners, or other participants cannot provide ongoing physical support, lifting, holding, weight-bearing assistance, or mobility support during classes, lessons, workshops, practice sessions, social dances, or events.
Private Lessons Where Additional Support May Be Needed: If a student requires regular physical support from Steven in order to remain balanced, move safely, or complete the lesson, only 30-minute or 45-minute private lessons will be available.
This is to protect the safety, comfort & wellbeing of both the student & Steven.
If Steven believes that a student’s balance, mobility, physical stability, or need for support creates a safety concern, the lesson may be stopped.
Where this happens, a full refund will be given for that lesson.
Group Classes & Partner Work: Within a normal class learning environment, students may occasionally receive light physical guidance relating to leading, following, frame, hold, foot placement, direction, timing, or movement.
However, this guidance is not the same as physical support, mobility assistance, lifting, holding, or weight-bearing help.
A student will not be partnered with another class member, teacher, helper, assistant, or participant if Coastal Dance Club believes that doing so may place unnecessary pressure, strain, risk, or discomfort on another person’s body.
This includes situations where a student is leaning, pulling, gripping, hanging, collapsing weight, relying on a partner for balance, or requiring another person to physically support them.
Dancing Solo When Needed: If Coastal Dance Club believes that partner work is not currently suitable or safe, the student may be asked to dance solo until they can demonstrate enough independence, balance, control & awareness to dance with a partner safely.
This decision is made to protect everyone involved, including the student, their partner, teachers, helpers & other class members.
Coastal Dance Club reserves the right to adapt, restrict, pause, or stop participation where we believe there is a safety concern.
However, dancing does require a degree of independent balance, movement control & personal responsibility.
For safety reasons, Steven, Maggie, teachers, helpers, assistants, class members, dance partners, or other participants cannot provide ongoing physical support, lifting, holding, weight-bearing assistance, or mobility support during classes, lessons, workshops, practice sessions, social dances, or events.
Private Lessons Where Additional Support May Be Needed: If a student requires regular physical support from Steven in order to remain balanced, move safely, or complete the lesson, only 30-minute or 45-minute private lessons will be available.
This is to protect the safety, comfort & wellbeing of both the student & Steven.
If Steven believes that a student’s balance, mobility, physical stability, or need for support creates a safety concern, the lesson may be stopped.
Where this happens, a full refund will be given for that lesson.
Group Classes & Partner Work: Within a normal class learning environment, students may occasionally receive light physical guidance relating to leading, following, frame, hold, foot placement, direction, timing, or movement.
However, this guidance is not the same as physical support, mobility assistance, lifting, holding, or weight-bearing help.
A student will not be partnered with another class member, teacher, helper, assistant, or participant if Coastal Dance Club believes that doing so may place unnecessary pressure, strain, risk, or discomfort on another person’s body.
This includes situations where a student is leaning, pulling, gripping, hanging, collapsing weight, relying on a partner for balance, or requiring another person to physically support them.
Dancing Solo When Needed: If Coastal Dance Club believes that partner work is not currently suitable or safe, the student may be asked to dance solo until they can demonstrate enough independence, balance, control & awareness to dance with a partner safely.
This decision is made to protect everyone involved, including the student, their partner, teachers, helpers & other class members.
Coastal Dance Club reserves the right to adapt, restrict, pause, or stop participation where we believe there is a safety concern.
5. INDEPENDENCE, CASTS & SPLINTS
To protect all students and comply with our public liability insurance requirements, the following policies apply to all classes.
Support Devices: Students who require a walking stick, Zimmer frame, or similar mobility support device are not able to participate in group classes. This is not only for the welfare of the individual student, but also for the safety of others in a moving, partner-based class environment. Ballroom and Latin classes involve floorcraft, rotation, and close proximity to other couples, which increases risk when mobility aids are present. With written confirmation from a GP or relevant medical professional, private tuition may be considered on a case-by-case basis, subject to venue suitability and risk assessment.
Medical Casts: If you are wearing a full medical cast (a rigid plaster or fibreglass shell used to immobilise bones, joints, or soft tissue injuries), you are not permitted to attend classes. This restriction is in place both to protect your recovery and to prevent accidental injury to other students in a shared dance space.
Splints: If you are wearing a splint, attendance depends on the type of splint...
Again, this is due to the physical nature of the dance classes, to protect other students in the class, and our public liability obligations.
If you are unsure whether your support device or medical equipment is suitable for class attendance, please speak with us in advance so we can advise you appropriately.
Support Devices: Students who require a walking stick, Zimmer frame, or similar mobility support device are not able to participate in group classes. This is not only for the welfare of the individual student, but also for the safety of others in a moving, partner-based class environment. Ballroom and Latin classes involve floorcraft, rotation, and close proximity to other couples, which increases risk when mobility aids are present. With written confirmation from a GP or relevant medical professional, private tuition may be considered on a case-by-case basis, subject to venue suitability and risk assessment.
Medical Casts: If you are wearing a full medical cast (a rigid plaster or fibreglass shell used to immobilise bones, joints, or soft tissue injuries), you are not permitted to attend classes. This restriction is in place both to protect your recovery and to prevent accidental injury to other students in a shared dance space.
Splints: If you are wearing a splint, attendance depends on the type of splint...
- Soft or flexible splints (such as cloth or thermoplastic supports) may be permitted.
- Plaster-based splints or splints containing metal components are not permitted in class.
Again, this is due to the physical nature of the dance classes, to protect other students in the class, and our public liability obligations.
If you are unsure whether your support device or medical equipment is suitable for class attendance, please speak with us in advance so we can advise you appropriately.
6. HEALTH & SAFETY
We are proud of the safe environment we provide for all our members. Your health and safety is of the upmost importance to us.
All teachers are fully insured and qualified in dance, but are not qualified to assess whether they should teach a student whose reasonable physical or mental state is questionable or causes any concern to the teacher.
If any teacher feels that a student is unwell, or feels uncomfortable teaching the student, the teacher may discontinue tuition.
If a student has any health issues that are of concern to the teacher, the student will be asked to provide a medical note. Once a note from a GP has been obtained, tuition can commence. A number of our members have various health issues and have provided us with a note from their GP confirming they can attend dance lessons.
All teachers are fully insured and qualified in dance, but are not qualified to assess whether they should teach a student whose reasonable physical or mental state is questionable or causes any concern to the teacher.
If any teacher feels that a student is unwell, or feels uncomfortable teaching the student, the teacher may discontinue tuition.
If a student has any health issues that are of concern to the teacher, the student will be asked to provide a medical note. Once a note from a GP has been obtained, tuition can commence. A number of our members have various health issues and have provided us with a note from their GP confirming they can attend dance lessons.
7. DRESS CODE & FOOTWEAR
There is no dress code. Wear comfortable and sensible shoes (no flip flops, bare feet, loose fitting shoes or stiletto heels that may damage the floor). Please do not add chalk or powder to the soles of your shoes.
8. VOUCHER EXPIRY DATE
Every voucher we issue is given a 6 month expiry date. Whilst it is common practice that a voucher terminates on the given date, please contact us if you need to extend the voucher. There is a £10.00 administration fee for this. This fee will extend your voucher by 3 months. This can be paid via bank transfer. Please Note: If your voucher is more than 3 months out of date (including an extension) then we simply add £5 per month thereafter.
9. RIGHT TO SAY NO
If any student does not wish to dance with a teacher, volunteer or another student, they have the right to say no.
10. WEATHER POLICY
Please do not assume the Coastal Dance Club will close due to weather. If tuition is cancelled, notification will be given to all members via social media, email, our website & our free text messaging service.
11. CHEWING GUM
For your safety, please do not chew gum during your lesson. If any teacher observes a student chewing gum, it must be disposed of before teaching resumes.
12. REASONABLE SUPERVISION
The Coastal Dance Club and its teachers are only responsible for your supervision when you are visible during your designated lesson time slot. Once you leave the dance floor and/or room/building, you are responsible for your actions and/or incidents before and after your lesson slot, either inside or outside of the building.
13. OUTSIDE SPACES
The Coastal Dance Club only hires the buildings that are used for tuition. It is not responsible for the internal or external maintenance. All students entering or leaving the building are themselves responsible for avoiding any potential hazards. This may include, but is not exclusive to, busy roads, poor lighting, damaged paving and wet surfaces.
14. CAR PARKING
The Coastal Dance Club only hires the buildings that are used for tuition. You must accept that you leave your car at your own risk and that the Coastal Dance Club and its teachers will not take any responsibility for your personal parking choice.
15. PLEASANT WORKING ENVIROMENT
If a student's actions cause any member of staff to feel uncomfortable being in the presence of that person, the student will be asked to cease attending the Dance Club if the behaviour continues once the discomfort has been raised.
16. BEHAVIOUR
Whilst we pride ourselves on our fun and relaxed learning environment. Any person whose behaviour has a negative impact on the enjoyment and learning experience of the other students, or who is rude to anyone present, will be asked to leave. Students and teachers have the right not to be subjected to mental or physical stress, or violence, nor any form of sexual, discriminatory, psychological or emotional abuse. We are pleased to say such an incident is incredibly rare; in the last two decades, only one couple has been asked to leave due to being intoxicated.
17. HYGIENE
The teacher of the class and staff, as well as the students have a right to enjoy their dancing whilst basic hygiene standards are met to ensure a comfortable environment for everyone. If the teacher feels that basic hygiene has not been upheld or that students have complained that someone's hygiene is making them feel unwell, the issue will be addressed with the individual privately and sensitively. They will be asked to leave the room if the issue persists. They will not be able to return to the room until the situation is resolved.
18. ALCOHOL OR DRUGS
The Coastal Dance Club's teachers will not teach any student under the influence of any substances.
19. VULNERABLE ADULTS
The Coastal Dance Club acknowledges the following vulnerable adult definition(s). A person aged 18 or over who is or may be:
The Coastal Dance Club offers tuition to vulnerable adults with the understanding that a suitable person(s) such as a nurse, carer, family member or friend will be present at all times.
Dance teachers must not be left alone in the room with a vulnerable person. The person who is present on behalf of the vulnerable person must acknowledge that they cannot leave the room at any point during tuition and that if they do so, all teaching during that session with the vulnerable person will cease. If tuition ceases, the vulnerable person(s) will then receive a refund for the remaining tuition time not received. If a vulnerable person(s) is left unattended during the tuition, the Coastal Dance Club will create an event report and deliver this document to the necessary organisation's manager and/or service department.
If the safety of other adults in the room (vulnerable or not) may be compromised, vulnerable adults may be encouraged to attend private tuition to avoid unnecessary harm to any person(s) including themselves.
Examples of compromised safety may include, but are not exclusive to, a vulnerable person who cannot move without support; unnecessary actions such as waving arms that may lead to another person in the room being struck and/or harmed; the use of bad language or behaviour making other persons in the room feel unsafe or uncomfortable.
The Coastal Dance Club understands that actions by vulnerable persons may be unintentional, involuntary or done without will or conscious control. However, it must be understood the Coastal Dance Club is not a health or care facility, medical organisation or support group and the teachers are not qualified health professionals. Students and teachers have the right to not be subjected to mental or physical stress, or violence, nor any form of sexual, discriminatory, psychological, or emotional abuse.
- In need of community care services by reason of mental or other disability, age, or illness and who is or may be unable to take care of him/herself, or unable to protect him/herself against significant harm or exploitation.
- Receives personal care, or nursing, or support to live independently in their own home or in a care home.
- A person with a substantial learning disability.
- A person with significant reduction in physical, mental capacity or sensory disability and/or illness, chronic or otherwise.
- A person who has a mental illness or dementia and/or has a substantial reduction in physical or mental capacity due to age related frailty.
The Coastal Dance Club offers tuition to vulnerable adults with the understanding that a suitable person(s) such as a nurse, carer, family member or friend will be present at all times.
Dance teachers must not be left alone in the room with a vulnerable person. The person who is present on behalf of the vulnerable person must acknowledge that they cannot leave the room at any point during tuition and that if they do so, all teaching during that session with the vulnerable person will cease. If tuition ceases, the vulnerable person(s) will then receive a refund for the remaining tuition time not received. If a vulnerable person(s) is left unattended during the tuition, the Coastal Dance Club will create an event report and deliver this document to the necessary organisation's manager and/or service department.
If the safety of other adults in the room (vulnerable or not) may be compromised, vulnerable adults may be encouraged to attend private tuition to avoid unnecessary harm to any person(s) including themselves.
Examples of compromised safety may include, but are not exclusive to, a vulnerable person who cannot move without support; unnecessary actions such as waving arms that may lead to another person in the room being struck and/or harmed; the use of bad language or behaviour making other persons in the room feel unsafe or uncomfortable.
The Coastal Dance Club understands that actions by vulnerable persons may be unintentional, involuntary or done without will or conscious control. However, it must be understood the Coastal Dance Club is not a health or care facility, medical organisation or support group and the teachers are not qualified health professionals. Students and teachers have the right to not be subjected to mental or physical stress, or violence, nor any form of sexual, discriminatory, psychological, or emotional abuse.
Cancellation Policy
Notification Method: Please do not cancel or change times via text message, Facebook, email or via friends. To cancel a Private Lesson, telephone Maggie on 07759311697.
Private/First Dance: Cancellations of less than 48 hours’ notice will be charged in full. Rescheduling a lesson without 48 hours’ notice will still incur the standard cancellation fee. Transferring or swapping your booking with another student is not possible.
Private/First Dance: Cancellations of less than 48 hours’ notice will be charged in full. Rescheduling a lesson without 48 hours’ notice will still incur the standard cancellation fee. Transferring or swapping your booking with another student is not possible.
workshop booking policy
- Please do not arrive at a Workshop without giving us advance notice.
- Non-refundable payment in advance is necessary to secure your place.
- Contact Maggie for bank transfer details.
(a) Please only request tickets if you know you can attend.
(b) Once tickets have been requested, payment is due within 48 hours to secure your place.
(c) Tickets are non-refundable and cannot be transferred to any other event or person(s).
(d) Payment within 48 hours is each individual's responsibility. Reminders to pay within the specified 48-hour time period will not be issued.
(e) Some individuals may unfortunately discover their tickets have been sold if they fail to pay within 48 hours*.
(f) No tickets will be issued. Names are added to an attendance list.
(g) We accept payment in person or via bank transfer.**
(h) Please do not make payment until your booking has been confirmed.
*Section (e): exceptions are made for those who contact us to inform us of a reason for delayed payment. A date for payment will then be agreed upon.
**PLEASE let Maggie know when you make a bank transfer and the bank reference you have given. She will then confirm receipt of funds with you.
- NEVER write generic references such as dance, class, practice, private etc.
- Put your first name(s) followed by the date of the event e.g. Maggie Steven 14/2
Private & First Dance Tuition
BOOKINGS, PAYMENTS & TIME SLOTS
Please discuss additional lesson bookings at the start of your lesson or contact Maggie. Payment is due at the start of the lesson. If payment is unavailable, please pay within 24 hours. Failure to pay within 24 hours will result in a £5 additional fee being added to the outstanding fee.
We offer time slots and not a duration of time. For example, if the hour time slot starts at 10:00am and the student arrives at 10:15am, whilst the lesson duration would consequently be 45 minutes, the fee will still be that for the hour booked.
On occasions lessons may start a few minutes late due to unforeseen circumstances. If this occurs, you will still have your full lesson duration. If you must leave at the original finishing time, we will refund you the outstanding time.
We offer time slots and not a duration of time. For example, if the hour time slot starts at 10:00am and the student arrives at 10:15am, whilst the lesson duration would consequently be 45 minutes, the fee will still be that for the hour booked.
On occasions lessons may start a few minutes late due to unforeseen circumstances. If this occurs, you will still have your full lesson duration. If you must leave at the original finishing time, we will refund you the outstanding time.
PARTY DANCES
The Coastal Dance Club does not offer party dances or entertainment services. The term 'dance club' rather than 'dance school' indicates that our students do not take part in exams or competitions.
Whilst we pride ourselves on our fun and relaxed learning approach and environment, teachers within the Coastal Dance Club are professionally trained Ballroom and Latin teachers. They have spent many years training and tens of thousands achieving their personal goals. Their main objective is to lead students to their desired successful outcome. This is achieved primarily through a structured and technical, bite size sequential learning process.
Please do not ask us to teach an individual, couple or group "to keep them entertained", or "to make them feel like they've learned something", nor "to make them feel like they've been on Strictly Come Dancing". Teachers at the Coastal Dance Club pride themselves on their level of expertise. All teachers at the Coastal Dance Club feel incredibly uncomfortable being asked to do so; they feel such requests would call upon them to compromise on their professional integrity, which they will not do. The Coastal Dance Club will not allow any teachers to take part in such requests.
Whilst we pride ourselves on our fun and relaxed learning approach and environment, teachers within the Coastal Dance Club are professionally trained Ballroom and Latin teachers. They have spent many years training and tens of thousands achieving their personal goals. Their main objective is to lead students to their desired successful outcome. This is achieved primarily through a structured and technical, bite size sequential learning process.
Please do not ask us to teach an individual, couple or group "to keep them entertained", or "to make them feel like they've learned something", nor "to make them feel like they've been on Strictly Come Dancing". Teachers at the Coastal Dance Club pride themselves on their level of expertise. All teachers at the Coastal Dance Club feel incredibly uncomfortable being asked to do so; they feel such requests would call upon them to compromise on their professional integrity, which they will not do. The Coastal Dance Club will not allow any teachers to take part in such requests.
Video & Zoom Tuition
1. I agree not to share any video I have purchased to any online platform.
2. I agree not to share any video with any person(s) other than my dance partner.
3. I agree that any injury occurred either during live zoom tuition or watching these video is the user's fault.*
4. I agree that the Coastal Dance Club and any of the teachers associated with the club are not responsible for any of my actions that may lead to my personal injury.
*The Coastal Dance Club is not a medical organisation and will not give medical advice or diagnosis. All suggestions and comments relating to the use of equipment, exercises and tuition are not required to be performed by you and are carried out at your election while viewing Coastal Dance Club videos or live zoom classes. Nothing contained in this Website should be construed as any form of such medical advice or diagnosis. By taking part in any of our pre-recorded or live classes you represent that you understand that physical exercise may involve strenuous physical movement, and that such activity carries the risk of injury whether physical or mental. You understand that it is your responsibility to judge your physical and mental capabilities for such activities. It is your responsibility to ensure that by participating in classes and activities from Coastal Dance Club, you will not exceed your limits while performing such activity, and you will select the appropriate level of classes for your skills and abilities, as well as for any mental or physical conditions and/or limitations you have. You expressly waive and release any claim that you may have at any time for injury of any kind against Coastal Dance Club, or any person or entity involved with Coastal Dance Club, including without limitation its directors, principals, instructors, independent contractors, employees, agents, contractors, affiliates and representatives.
2. I agree not to share any video with any person(s) other than my dance partner.
3. I agree that any injury occurred either during live zoom tuition or watching these video is the user's fault.*
4. I agree that the Coastal Dance Club and any of the teachers associated with the club are not responsible for any of my actions that may lead to my personal injury.
*The Coastal Dance Club is not a medical organisation and will not give medical advice or diagnosis. All suggestions and comments relating to the use of equipment, exercises and tuition are not required to be performed by you and are carried out at your election while viewing Coastal Dance Club videos or live zoom classes. Nothing contained in this Website should be construed as any form of such medical advice or diagnosis. By taking part in any of our pre-recorded or live classes you represent that you understand that physical exercise may involve strenuous physical movement, and that such activity carries the risk of injury whether physical or mental. You understand that it is your responsibility to judge your physical and mental capabilities for such activities. It is your responsibility to ensure that by participating in classes and activities from Coastal Dance Club, you will not exceed your limits while performing such activity, and you will select the appropriate level of classes for your skills and abilities, as well as for any mental or physical conditions and/or limitations you have. You expressly waive and release any claim that you may have at any time for injury of any kind against Coastal Dance Club, or any person or entity involved with Coastal Dance Club, including without limitation its directors, principals, instructors, independent contractors, employees, agents, contractors, affiliates and representatives.
Complaints Procedure
Coastal Dance Club: At Coastal Dance Club, we are committed to providing a safe, enjoyable and inclusive environment for all our members. If a student has a concern, feels uncomfortable or experiences any form of distress caused by another student, we encourage them to follow the complaints procedure outlined below.
Addressing the Concern Informally: If you feel comfortable doing so, we encourage you to address the concern directly with the individual involved in a polite and respectful manner. Misunderstandings can often be resolved through open and honest communication.
Speaking to the Club Staff: If you do not feel comfortable addressing the individual directly, or if the issue persists, please bring your concern to the Club Staff. You may do this in person, via email, telephone, text or through a written note. The staff will listen to your concern and assess the situation.
Formal Complaint Submission: If the issue remains unresolved, you may submit a formal complaint in writing. This can be done via email to [email protected] or by handing a written complaint to a member of staff. Please include the following details:
Review and Investigation:
Once a formal complaint has been received, the Club will:
Resolution and Outcome:
Based on the findings, Coastal Dance Club will take appropriate action, which may include:
We aim to resolve complaints within 14 days of receipt. If further time is needed, we will communicate the expected timeframe to the complainant.
Zero Tolerance Policy:
The Coastal Dance Club has a zero-tolerance policy for any form of harassment, discrimination, intimidation or abuse. Any complaints related to these matters will be taken seriously and addressed promptly.
Confidentiality:
All complaints will be handled sensitively and confidentially, with information only shared on a need-to-know basis.
If you have any questions about this process, please speak to a teacher or contact [email protected]. Your comfort and safety at Coastal Dance Club are our priority.
Addressing the Concern Informally: If you feel comfortable doing so, we encourage you to address the concern directly with the individual involved in a polite and respectful manner. Misunderstandings can often be resolved through open and honest communication.
Speaking to the Club Staff: If you do not feel comfortable addressing the individual directly, or if the issue persists, please bring your concern to the Club Staff. You may do this in person, via email, telephone, text or through a written note. The staff will listen to your concern and assess the situation.
Formal Complaint Submission: If the issue remains unresolved, you may submit a formal complaint in writing. This can be done via email to [email protected] or by handing a written complaint to a member of staff. Please include the following details:
- Your name (anonymous complaints may be harder to address but will still be considered).
- The date and time of the incident.
- A description of the issue.
- Any previous steps taken to resolve the matter.
Review and Investigation:
Once a formal complaint has been received, the Club will:
- Acknowledge receipt of the complaint within 5 working days.
- Conduct an internal review, which may involve speaking with the involved parties and any witnesses.
- Keep the matter confidential where possible, while ensuring a fair and thorough review.
Resolution and Outcome:
Based on the findings, Coastal Dance Club will take appropriate action, which may include:
- Mediation between the involved parties
- Issuing a formal warning
- Requesting a behavioural change
- Asking a student to leave if their behaviour continues to negatively impact others
We aim to resolve complaints within 14 days of receipt. If further time is needed, we will communicate the expected timeframe to the complainant.
Zero Tolerance Policy:
The Coastal Dance Club has a zero-tolerance policy for any form of harassment, discrimination, intimidation or abuse. Any complaints related to these matters will be taken seriously and addressed promptly.
Confidentiality:
All complaints will be handled sensitively and confidentially, with information only shared on a need-to-know basis.
If you have any questions about this process, please speak to a teacher or contact [email protected]. Your comfort and safety at Coastal Dance Club are our priority.