three top tips
1. Downloading
Step 1: Press the play button. Once you've pressed this button, various icons will appear. Please note, on some devices the icons will appear without having to press play. On other devices you will need to play the video and then pause it for the download icon to appear.
Step 2: Press the icon in the far bottom right that looks like an arrow pointing into a bowl, (on some devices this will be 3 vertical dots).
Step 2: Press the icon in the far bottom right that looks like an arrow pointing into a bowl, (on some devices this will be 3 vertical dots).
2. finger on the screen
On many models, you can simply hold your finger down on the screen and the download option will appear.
3. apple Airplay issues
Some members find they can't download our videos due to the Apple Airplay or Screen Mirroring. Simply turn them off.
Step 1: Open Control Centre. iPhone X & iPad iOS 12: Swipe down from the upper-right corner of the screen. On the iPhone 8, or iOS 11, & earlier: Swipe up from the bottom of the screen.
Step 2: Select either the Music widget or the Screen Mirroring widget.
Step 3: Select the option to Stop Mirroring or Stop AirPlay.
Step 1: Open Control Centre. iPhone X & iPad iOS 12: Swipe down from the upper-right corner of the screen. On the iPhone 8, or iOS 11, & earlier: Swipe up from the bottom of the screen.
Step 2: Select either the Music widget or the Screen Mirroring widget.
Step 3: Select the option to Stop Mirroring or Stop AirPlay.
Click here to return to the video. Please contact us if needed.